Contact us about Captainmarlin
Start playingBefore you write to us
This page belongs to captain-marlin.org.uk, an independent site covering Captainmarlin casino and sportsbook. We publish information about the operator's offer, its games and its terms — we don't run the casino itself, so anything to do with your own account sits with Captainmarlin's own support team, not us.
If your question is about our content — something that reads unclear, a figure you think has changed, or a correction — [email protected] is the address to use. We reply within 48 hours.
What to have ready
A short, specific message gets a faster answer than a long one. Tell us which page you were reading, the section or claim in question, and what you were expecting to find instead.
- The page URL or its title
- The specific figure, term or claim you're asking about
- Whether you've already checked Captainmarlin's own terms page for the same detail
Our inbox
We use email only for this address — there's no live chat or phone line attached to captain-marlin.org.uk itself, and we won't ask for account passwords, card numbers or verification documents through it. Requests for those belong with Captainmarlin's own support, reachable via email and live chat, 24 hours a day.
Questions about registration, deposits, withdrawals, the welcome bonus, or identity verification on your own account need to go there rather than here, since we hold no access to player accounts and can't check a balance or a pending withdrawal on your behalf.
Frequently asked questions
Does this site handle withdrawal problems? No — a stuck or delayed withdrawal is an account matter for Captainmarlin's own support, not something we can look into or escalate.
Can you verify my identity for me? No. Verification checks sit entirely with the operator; we don't hold or process any player documents.
How long until I hear back? We aim to reply to editorial queries within 48 hours. Account-related queries sent to us get redirected rather than answered directly, which adds delay — writing to Captainmarlin's own channels first is quicker.
What happens next
Editorial queries get a direct reply from us, by email, once we've checked the page against our sources. If a figure has genuinely moved, we update the page and confirm that in the reply.
Account queries misdirected to us get a short note pointing you back to Captainmarlin's own support channels, since that's the only place with the access to actually resolve them.
Complaints
A complaint about money, a bonus term, or account access needs to go to Captainmarlin directly in the first instance — we have no authority over the operator's decisions. If you feel gambling is becoming a problem rather than entertainment, GamCare and the National Gambling Helpline on 0808 8020 133 (free, 24/7) are worth contacting alongside any account complaint.
You must be 18 or over (18+) to use this site or the services it covers. Free, confidential support with gambling is available at BeGambleAware.org.